FAQ

Processing Time

We need 1 to maximum 5 working days process orders (some need personalized name and number). Replicas usually take 3-5 days to prepare for shipping. Originals are sent within 48h.

Shipping Time & Countries

We need about maximum 5 working days to process your order and make them ready for sending. We can ship to over 200 countries but shipping times may vary.

US, UK, Germany, Netherlands, France : 5-10 days after shipping
Canada, Ireland, Italy, Australia, India…: 5-20 days after shipping

RB Jerseys offers Credit Card and Debit Card payment now via Stripe. We accept VISA , MasterCard , America Express, Apple Pay… All payments ar reprocessed by 3rd parties like Stripe and PayPal.
Your payment info is not visible to us, to protect you privacy. If a refund needs to be done it will always be done the same way as you have paid for your items.

If for some reason you are not happy with your purchase, we will assist you as far as possible under the following conditions;
1) You contact our RB JERSEYS team to explain the reason for return.
2) A solution will be given to you within 48 hours of receipt and may include one of the following;
A full refund of the shirt providing the reason for return is deemed genuine and the purchase is returned and signed upon receipt. The returns postage will be paid in full by the sender unless agreed otherwise by RB JERSEYS.
• A partial refund of the shirt(s) ordered providing the reason for refund is deemed genuine by RB JERSEYS.
Note that the shipping costs of the products will not be refunded unless stated otherwise by RB JERSEYS.

Shirts cannot be refunded after the tags have been removed.

RB JERSEYS is not responsible for peeling numbers after the tags have been removed.
++Please note RB JERSEYS will not be held responsible for player number changes, sponsor changes and also font style change for new shirts.

WHAT ITEMS ARE NOT ELIGIBLE FOR EXCHANGE OR RETURN?

Any item purchased using a PROMO CODE or received as a gift from RB JERSEYS.

HOW DO I RETURN GOODS?

Once you have confirmed that the item you wish to exchange or return is eligible and you have contacted us via email, you can send the item(s) back to the address (we will send you the address). You can use the carrier of your choice, shipping cost to us is your responsibility and won’t be covered unless stated otherwise. Retain any tracking numbers and receipts. We cannot be responsible for merchandise lost on route. We do not accept CODs or packages marked “Bill Recipient”.

DEFECTIVE ITEMS:

All items we receive here have gone through extensive quality control inspections which means we rarely receive defective items. If you receive a defective item in any form, just let us know and we will replace the item in no time, after we received the defective one.

WHEN DO I RECEIVE MY REFUND?

Refunds are processed 2-3 business days after we receive and inspect your package and are returned the same way you have paid for your goods.
Refunds are made in the same form as the original payment received.
You will receive an email when your refund is processed.

QUALITY OF THE JERSEYS

RB JERSEYS sells 95% pre-owned originals and 5% 1:1 replicas of vintage jerseys (marked as “various sizes”) in new state. In case of original second hand jerseys, this will be specifically mentioned in the product page as “original”.
We aim for the best quality for our remakes, but note that these are not the originals, unless stated otherwise.